Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Payments Processor Staff -French is a must.
Principal Responsibilities
- Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability Understanding critical documentation and interpreting information and risk involved.
- Review customer’s payment details to identify possible patterns of money laundering and terrorist financing activity, and report control weaknesses, compliance breaches and operational loss events.
- Ensuring compliance with applicable internal policies and procedures, external regulations, and agreed time frames.
- Ability to multi-task in a fast-paced processing environment and problem-solving skills.
- Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review and whether further investigation is warranted based on a reasonable assessment of information obtained.
- Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures.
- Keep current with understanding of systems, policies, procedures and US regulations, and work on short-term projects/assignments with primary focus on quality.
- Outbound call to the customer to understand couple of queries.
Requirements
Requirements
- A bachelor’s degree or with equivalent industry/functional experience
- Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
- Fluent in spoken/ written and written English
- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
- Ability to balance quality and quantity (volumes) with primary focus on quality.
- Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
- Is self-motivated, pragmatic (sense of urgency is a must)
- Willing to work a flexible schedule to accommodate business needs.
- Banking / Payments Products knowledge will be an asset.
- Previous customer service experience will be an asset .
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
