Job Details

Experience Needed:0 To 10 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential, Social, Medical Insurance, Transportation, Allowances

Job Categories:

• Administration
• Customer Service/Support

Skills And Tools:

Computer SkillsCustomerCommunicationCustomer CareCustomer ServiceCustomer SupportInterpersonal skillsSalesEnglishSkillsWork from homeRemoteprofessionalBusiness EnglishArabicUKAlexandriaCairoHybridTeamworkAdaptabilityProblem SolvingEmpathy

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Job Description

Hiring in Cairo and Alexandria for top multinational clients.

Hiring for Arabic, and English accounts, all fluency levels.

As a Customer service representative within our friendly and supportive team, you will be responsible for:

• Handling incoming inquiries from English customers via the phone, email and on online,
• Providing support for customers to effectively resolve their queries,
• Using your knowledge of your client products and/or service to enhance sales, brand loyalty and the customer experience,
• Updating our systems with complete and accurate details regarding your customer interactions.

Your Benefits:

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Voluntary Medical plan
• Annual reward and recognition events
• Holiday pay
• Access to training and development opportunities

Job Requirements

• Excellent English communication and interpersonal skills (written & verbal) for UK and Australia accounts
• Arabic, bilingual, and Middle-East accounts
• Graduates, drop-outs, and gap year are welcome to apply
• 3 -6 six months of relevant Customer Service experience (preferred)
• Highly motivated and strong work ethic.
• Courteous, friendly, and professional manner
• Strong computer skills and attention to detail
• Ability to work to deadlines and targets
• Flexibility in your approach to work to meet the changing needs of the business
• Ability to work as a team member, as well as independently

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