Job description:

• Handle customer requests for cheque collections, Draft cheques issuance.
• Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks.
• Handling internal transfers, whether within the same account or to other accounts.
• Process all documents related to cash activities promptly and accurately to ensure customer satisfaction using different bank systems and keep them updated accordingly.
• Perform end-of-day reconciliations accurately and on time to ensure maximum control on cash balance.
• Identify sales leads by talking to customers and understanding their requirements & directing them to the sales team in the branch where a potential sales opportunity is identified.
• Complete all paperwork and documentation for customers who wish to execute transactions commercial or retail. Such as outward transfers, internal transfers, deposit cheques for collections, issuance of bank drafts, modify contact information.
• Update KYC information, trade finance transactions, stop payment, print online statement, Set/Remove hold, cleansing tasks, E-Banking cross selling, and Deceased accounts ...etc.
• Send, receive and file confirmations and ensure transfers are properly processed and holds custody of all customers’ documents and direct them as required.

Qualifications & Experience:

• Bachelor's degree in business administration, accounting, finance, or any related discipline.
• For the Universal Teller 0 - 2 years' experience, performing teller/customer service representative responsibilities or similar capacity, and 2 – 4 years of experience for Senior Universal Teller.

Skills

• Very good command of English & Arabic Language
• Good solution oriented & client focused.
• Knowledge of all bank’s related products & services
• Excellent interpersonal and communication skills
• Proven analytics skills
• Ability to communicate effectively with all levels of management
• Keeping up to date with industry and regulatory changes and professional standards.
• Demonstrated proficiency with Microsoft Office Suite

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