Call Center Agent / Customer Service Representative

Job description: Handle inbound and outbound calls with professionalism and efficiency. Provide acc...

منذ 9 أشهر عمل كلي · Saudi Arabia 104
قدم الآن
المكان

· Saudi Arabia

نوع العمل

عمل كلي

الخبرة

0-3 سنوات

الراتب

غير معروض

الملخص الوظيفي

Job description:

  • Handle inbound and outbound calls with professionalism and efficiency.
  • Provide accurate and timely information regarding TMG’s products, services, and policies.
  • Address customer inquiries, complaints, and requests promptly and effectively.
  • Record and maintain up-to-date customer information in the CRM system.
  • Follow up with customers to ensure satisfaction and resolution of their concerns.
  • Collaborate with internal departments to resolve customer issues and improve service delivery.
  • Maintain strong knowledge of products and services to ensure high-quality customer interactions.
  • Achieve performance targets related to call handling, service quality, and customer satisfaction.

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