We are seeking experienced Supervisors to lead our growing customer service teams in Egypt. If you have strong leadership skills and a passion for customer excellence, we’d love to meet you.

Open Positions:

· 1 Supervisors with B2–C1 English proficiency

· 1 Supervisor with B2 Spanish proficiency

Responsibilities:

· Supervise, guide, and motivate customer service agents.

· Monitor performance and ensure KPIs are achieved.

· Handle escalated customer issues and provide solutions.

· Prepare reports and provide feedback to management.

· Contribute to team training and skill development.Requirements:

· Proven experience in customer service with at least 2 years in a supervisory role.

· Strong leadership, coaching, and problem-solving skills.

· Excellent communication in Arabic and English (B2–C1).

· Spanish proficiency is required for one of the positions.

· Ability to manage a team in a high-volume environment.

What We Offer:

· Competitive salary

· Shift flexibility

· Training and development opportunities.

· A multicultural and supportive work environment.

· Career growth opportunities.

Start Date: End of September 2025

Office Location: Cairo – Maadi – Street 9

• 
  Apply by sending your CV in English to [email protected] with the subject line: Application – Supervisor.
  

• للتقديم الان