Duties & Responsibilities:

• Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
• Provide the assigned portfolio of affluent customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
• Maintain a superior customer service experience including pre-empting issues and proactive servicing
• Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' "new to bank" affluent customers.
• Up-sell and cross-sell other bank products and services to existing customers
• Minimize customer attrition
• Assist Branch manager in the setting of sales action plan related to the branch

Qualifications:

• 
  University degree
• 5 years in retail banking, customer service
• Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
• Interpersonal skills
• Presentation skills
• Written & oral communication
  

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