Operations & Analytics Specialist – Customer Success Operations | Cairo (Remote-first)
I’m working with a B2B software company that delivers enterprise-scale fraud detection and transaction risk platforms. With over 300 employees across 16 international locations, they operate in a fast-moving, collaborative environment.
They are hiring an Operations & Analytics Specialist to join their Customer Success Operations team - a newly created role designed to support global teams with analytics, reporting, and internal tooling initiatives.
Why This Role Stands Out
- Collaborate with global teams across Finance, Product, Data Science, and Customer Success
- Engage with stakeholders across India, Israel, the UK, and Europe
- Take full ownership of internal tooling, reporting, and systems integration
- Remote-first role with Cairo-based candidates preferred for occasional in-person collaboration
- A high-impact, high-growth opportunity for someone who enjoys autonomy, problem-solving, and technical learning
What You’ll Be Doing
- Build, configure, and maintain dashboards using Power BI
- Automate internal reporting using Power Automate and Power Apps
- Support integrations with tools such as NetSuite, OpenAir, and Boomi
- Resolve technical issues across teams and contribute to operational efficiencies
- Self-learn internal platforms (training resources provided)
- Take ownership of small-scale reporting and analytics projects
What We’re Looking For
- Proven experience with Power BI and Power Automate
- Exposure to tool integrations (e.g., Boomi, APIs, middleware)
- Analytical mindset and attention to detail
- Proactive, self-motivated learner and comfortable picking up new tools independently
- Strong communication skills and ability to work cross-functionally with international teams
Location
- Remote-first, but you must be based in or near Cairo for occasional face-to-face collaboration
