About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
About the role:
Passport is looking for a Cross-Functional Associate who is a problem solver and positive thinker—someone who brings a detail-oriented, data-driven mindset while maintaining a collaborative, upbeat attitude. They communicate clearly, stay focused under pressure, and spot trends or inconsistencies quickly to support data-based decisions. Self-motivated and dependable, they embrace new processes, contribute to continuous improvement, and keep a forward-looking mindset. Their adaptability, energy, and teamwork make them a dependable partner for driving results in a dynamic operational setting.
What you'll be doing:
- Handle vendor and carrier inquiries via email and phone with clear, professional, and solution-oriented communication
- Investigate parcel issues and vendor concerns using tools such as tracking systems, internal databases, external portals, and historical ticket logs
- Identify root causes and recurring issues; escalate with context to ensure timely resolution
- Manage a structured daily task list while proactively responding to emails and operational updates
- Maintain accurate records by updating internal systems, spreadsheets, and portals throughout the day
- Analyze operational and performance reports using tools like Tableau to identify trends, flag anomalies, and support data-driven decisions
- Review large data sets for
- inconsistencies and correct errors to maintain high data integrity
- Adapt quickly to new tools, workflows, and platforms, contributing to continuous improvement and team documentation
- Collaborate closely with the Operations team and cross-functional partners to share updates, surface blockers, and drive resolutions
- Support process documentation and suggest improvements by identifying inefficiencies and pain points
- Multitask effectively in a fast-paced environment while meeting deadlines and aligning with business priorities
Requirements:
- Excellent written and verbal communicator with the ability to convey complex ideas clearly and concisely
- Detail-oriented and process-focused, with a natural drive for improving workflows and solving problems
- Quick to understand new processes and implement them effectively
- Strong data mindset with the ability to spot trends and inconsistencies; experience with Tableau is a plus
- Positive attitude, energetic, and eager to learn and grow in a dynamic remote environment
- Self-motivated and dependable, with strong time management and task prioritization skills
- Proficient in multitasking and operating under pressure in high-volume settings
- A collaborative team player who values transparency and open communication
- Experience with Zendesk, Google Sheets, and Microsoft Office Suite is a plus
- Flexible, adaptable, and comfortable navigating evolving operational needs
- Schedule: Tuesday - Saturday 2:00 PM to 10:00 PM EST (9:00 PM to 5:00 AM Cairo EEST)
A sneak peek into our perks & benefits:
- Competitive cash and equity packages
- An annual stipend for health insurance
- A monthly work from home stipend
- 100% remote work environment
- Paid Time Off
- Paid Parental Leave
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones!
