Job Title:
Service Center Receptionist & Customer Service Representative
Job Summary:
We are seeking a friendly, organized, and customer-focused Receptionist and Customer Service Representative to be the first point of contact at our service center. The ideal candidate will manage front desk responsibilities, greet and assist customers, schedule appointments, and ensure a smooth service experience from intake to pickup. This role requires excellent communication skills, a strong customer service orientation, and attention to detail.
Key Responsibilities:
Reception Duties:
• Greet customers and visitors in a professional and welcoming manner.
• Answer phone calls, emails, and messages promptly and courteously.
• Schedule service appointments and manage the daily service calendar.
• Maintain a clean, organized, and professional front desk area.
Customer Service:
• Handle service check-ins and explain the repair process clearly.
• Log customer complaints, service requests, and device issues into the system.
• Provide status updates to customers on their service/repair progress.
• Assist customers with warranty queries, billing, and product/service information.
• Follow up with customers post-service to ensure satisfaction and gather feedback.
Administrative Support:
• Prepare service tickets and ensure accurate data entry.
• Coordinate with service technicians to prioritize urgent cases.
• Process payments, issue receipts.
• Assist in maintaining service records and preparing daily reports.
Qualifications:
• High school diploma or equivalent; associate or bachelor’s degree is a plus.
• Prior experience in customer service or as a receptionist (1–2 years preferred).
• Familiar with office software (Microsoft Office, POS systems, CRM tools).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• English with good speaking and writing skills.
• Professional appearance and positive attitude.
• Ability to remain calm and courteous under pressure.
💠Days off - one day off
💠Rotaional Shifts - 8 hours morning or evening till 11 pm for males
📍Work location - Nasr city , New cairo & Shiekh zayed
