Company Description
Atheel Contact Center is a leading customer service provider in Qesm El Maadi, Cairo. With headquarters in El-Tatbeqyen Tower, Atheel has established itself as one of the top-ranked companies in the market. Our call centers operate 24/7 and we have a capacity of more than 500 seats across our branches in Maadi. As we continue to grow, we aim to serve a wider range of local and offshore clients by listening to their requirements, handling their concerns, and exceeding their expectations.
Role Description
This is a full-time on-site role for a Service Delivery Manager. The Service DeliveryManager will oversee day-to-day operations, manage client accounts, ensure smooth communication between internal teams and clients, and identify opportunities for process improvement and efficiency. The role requires strong customer service skills, project management expertise, and collaboration with cross-functional teams.
Qualifications
- Very good English Speaker
- Experience in customer service or account management (Local & Offshore accounts)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Experience in project management
- Problem-solving and analytical skills
- Attention to detail and organizational skills
- Proficiency in MS Office applications
- Knowledge of CRM systems
- Ability to work under pressure and meet deadlines
- Previous experience in the contact center industry
For more information send a WhatsApp message to 01501969794
