Company Description
Sutherland specializes in leveraging Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to drive digital transformation and optimize business operations for global iconic brands. We are at the forefront of Digital Engineering services, enabling rapid innovation and scalable business transformation. Our expertise in advanced technologies and business process excellence results in unique value propositions for our clients, delivered through a seamless "as-a-service" model. With a portfolio of 363 unique inventions, including 250 AI-based innovations, we engineer digital outcomes for enterprises worldwide.
Role Description
This is a full-time, on-site role for a Customer Service Agent (English account) at Sutherland, located in Cairo, Egypt. The Customer Service Agent will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Key tasks include managing customer accounts, providing exceptional service via phone, email, or chat, and maintaining detailed records of customer interactions. The role requires strong communication skills and the ability to handle a variety of customer concerns effectively and efficiently.
Qualifications
Customer Service, Customer Satisfaction, and Customer Service Representatives skills- Strong Communication and Account Management skills
- Proficiency in English (spoken and written)
- Ability to manage and resolve customer concerns with professionalism and efficiency
- High school diploma or equivalent required; bachelor's degree preferred
- Previous experience in a customer service role is a plus
- Ability to work on-site in Cairo, Egypt
