🌟 Join Our Team as a Patient Experience (PX) Representative! 🌟
Are you passionate about helping people and delivering exceptional service? Do you thrive in a fast-paced, detail-oriented environment? If so, we’d love to have YOU on our team!
We’re looking for a Patient Experience (PX) Representative who will play a key role in ensuring smooth patient coordination, accurate scheduling, and timely communication. This is your chance to make a real impact in patients’ lives while advancing your career in a supportive and growth-oriented workplace.
✅ Key Responsibilities
- Build and manage patient schedules across WebPT and ModMed.
- Create and maintain patient profiles in ModMed.
- Verify insurance eligibility to ensure active and covered status.
- Process and send MRI orders daily.
- Monitor and retrieve results from Lenox Hill portal; follow up on any delays.
- Check nerve test results across company portals and shared drives.
- Ensure timely patient communication and coordination.
- Collaborate with providers and the internal team to resolve scheduling or result delays.
✅ What We’re Looking For
- Fluent in English (spoken and written).
- Excellent communication skills with a customer-first mindset.
- A positive, can-do attitude and strong problem-solving ability.
- At least 1 year of experience in customer service, telesales, or a related field.
- Willingness to work US business hours.
- Graduate of any field (healthcare background is a plus).
🌟 Preferred Attributes
- Experience with US-based customers or healthcare systems.
- Fast learner, tech-savvy, and adaptable.
- Strong attention to detail and accuracy.
- Professional, empathetic tone in sensitive conversations.
🎁 What We Offer
- Competitive salary & performance-based bonuses.
- Medical and Social insurance coverage.
- Opportunities for growth & skill development.
- A supportive and dynamic work culture.
