KEY ACCOUNTABILITIES
Assist in defining and assessing business needs
Assist in designing new products / programs to support the bank's strategic direction of market penetration and acquisition
Assist in defining business strategies and plans for new and existing products/ programs; creating a blueprint of the product / program (proposal, policies, procedures, business case, etc.)
Assist in producing material, handling technology integration and testing procedural documentation, marketing and promotional material, etc.
Assist in supporting product / program: after launch managing and fine-tuning program/ product to exceed expectations
Assist in identifying process improvement opportunities to recommend changes to products or services / features to fulfil and suit customer needs and preferences, and in accordance with business requirements and in reaction to a new legislation, Central Bank regulations, and market requirements
Assist in enhancing existing products / programs by maintaining contacts / liaison with different departments / units to contribute to fine-tuning;
Operational procedures, in liaison with Customer Operation Department and Call Center
Product features / functions in liaison with Product Manager
Analyse data, market share to identify, acquire and retain new customers
Conduct market intelligence, identify and analyse market opportunities, understand market opportunities, understand market dynamics, stay abreast of competitors' product offering and activities
Assist in monitoring reported product sales, customer feedback/ complaints and the recommendations given by the department team
Assist in performing product demos to delivery channels
Assist in ensuring staff awareness and adherence to the bank’s code of conduct, internal related policies and procedures, CBE regulations, Banking law and secrecy law.
Minimum Qualifications:
University/College Degree.
8+ Years of experience preferably in multinational/banking background.
Generic Skills
Job specific Skills: Good communication & negotiation skills, proactive, results driven, innovative.
Excellent command of English language.
Computer Skills of PC, Word, & Excel.
