🌟 Join Our Team as a Patient Experience (PX) Representative! 🌟
Are you a people person with a passion for delivering excellent service? Do you thrive in a fast-paced, task-oriented environment? If so, we want YOU on our team!
We’re looking for a Patient Experience (PX) Representative who can handle high call volumes with professionalism, accuracy, and empathy—ensuring every patient feels valued and cared for. This role is your chance to make a real impact while growing your career in a supportive, dynamic workplace.
🚀 What You’ll Do
Manage 70–100 inbound and outbound calls daily while maintaining top-quality service.
Achieve a 90% answering rate and meet call quality benchmarks.
Provide accurate, empathetic solutions to patient inquiries.
Efficiently redirect calls to the right departments.
Return voicemails on time with clarity and professionalism.
Maintain an average call handling time of 2 minutes.
Prevent missed (“dead”) visits through proactive rescheduling.
Add and manage patient appointments with accuracy and care.
Assist your manager with data updates, scheduling tasks, and patient records.
Build strong, respectful relationships with clinic staff.
✅ What We’re Looking For
Fluent English (spoken and written).
Excellent communication skills and a customer-first mindset.
A positive, can-do attitude and strong problem-solving ability.
At least 1 year of experience in customer service, telesales, or a related field.
Willingness to work US business hours (overnight shifts).
A graduate of any field (healthcare background is a plus).
🌟 Preferred Attributes
Experience with US-based customers or healthcare systems.
Fast learner, tech-savvy, and adaptable.
Strong attention to detail and schedule accuracy.
Professional, empathetic tone in sensitive conversations.
🎁 What We Offer
Competitive salary & performance-based bonuses.
Opportunities for growth & skill development.
Supportive, dynamic work culture.
Medical and Social insurance
💡 Ready to Make a Difference?
If you’re passionate about patient care and thrive in a high-energy, goal-driven role, we’d love to meet you. Apply today and be part of a team where every call makes an impact!
