Company Description
Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. The company manages various outsourcing agreements with key government & commercial accounts in 10 different languages. Xceed currently operates sites in Egypt, Morocco, Mauritius, UAE, as well as a new site in Saudi Arabia. Xceed offers a range of services including inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis services. The company has been recognized with numerous awards, including IAOP's Best Global Outsourcing 100 and Gulf Sustainability Awards.
Role Description
This is a full-time on-site role for a Workforce Management Specialist located in Qesm 1st Nasser City. The Workforce Management Specialist will be responsible for workforce planning, capacity planning, and managing the workforce effectively to optimize productivity. Day-to-day tasks include analyzing workforce data, performing scheduling, monitoring real-time adherence, and adjusting plans as necessary. The role involves collaborating with different departments to ensure that workforce requirements are met, and effective communication is maintained across the teams.
Qualifications
- Capacity Planning and Workforce Planning skills
- Strong Analytical Skills
- Workforce Management experience
- Excellent Communication skills
- Proficiency in workforce management software and tools is a plus
- Bachelor’s degree in Business Administration, Management, or related field
- Experience in a BPO or call center environment is preferred
