Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Administration
• Customer Service/Support
• Operations/Management

Skills And Tools:

Call CenterCustomer SupportCustomer ServiceEnglish

Job Description

• Answer incoming calls promptly and professionally.
• Assist with outbound calls for appointment reminders, follow-ups, or surveys.
• Schedule, reschedule, and cancel patient appointments.
• Provide accurate information about hospital services, departments, and procedures.
• Handle patient complaints or concerns with empathy and escalate when necessary.
• Route calls to appropriate departments or personnel.

 

Job Requirements

• Bachelor’s degree in business administration or a related field.
• Additional certifications in Customer Service or Call Center Operations are a plus.
• Minimum 1–2 years of experience in a call center, preferably in a healthcare or hospital setting.
• Strong verbal and written communication skills in [required languages, e.g., Arabic and English].
• Ability to handle high call volumes with professionalism and empathy.

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