• Reinstalling and configuring computer and hardware operating systems;
• Monitoring and maintaining computer systems and networks.
• Help set up systems or resolve issues with staff
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Replacing parts/ equipment as required
• Setting up new users' accounts and profiles and dealing with password issues
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment.
• Prepare accurate and timely reports
• Design IT systems and networks ensuring the right architecture and functionality
• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies

Qualifications

• BS degree in Information Technology, Computer Science or relevant field
• 3-5 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments
• Hands-on experience configuring and managing FortiGATE firewalls.
• Experience deploying and managing Ruckus Wi-Fi solutions.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  

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