- Settlement and balancing of various Payment networks like Visa, MasterCard, and MasterCard debit switch.
- Handling EBC systems.
- Handling Vision Plus system (Credit Card)
- Review/authorize settlement entries on the system.
- Reconcile Gls on a daily base, and prepare monthly GLs proof.
- Process disputes related to EBC transactions.
- Coordinate for disputes related to Master Card.
- Other coordinating areas related to Card Ops– like card production, delivery etc.
- Coordinate with Courier Vendors for Visa Debit and credit MasterCard delivery.
- Handling Credit Cardholder requests like:- Address change request.
- Card reissuance.
- PIN Reissuance.
- Balance Transfer requests.
- EPP requests.
- Reversal entries.
- Limit increase / decrease.
- Card upgrading / downgrading.
- Account transfer.
- Performing monthly manual review to all credit card accounts to ensure the direct debit run has been processed successfully.
- Develop programs by access file to facilitate the process (already developed 4 programs for ATM card delivery, ATM settlement, credit card status and Julian date convertor).
- Preparing monthly Department MIP (Monthly Information Package).
- Prepare and update department SOPs.
