Application Support Engineer
Job Details Experience Needed: More Than 2 Years Career Level: Experienced (Non-Manager) Education...
الملخص الوظيفي
Job Details
Skills And Tools:
Job Description
Job Summary
We are seeking a highly motivated and detail-oriented Application Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining the health and performance of our business-critical applications. You will act as the first point of contact for application-related issues, ensuring timely diagnosis, resolution, and communication with stakeholders. This role requires a combination of technical expertise, strong problem-solving skills, and excellent communication abilities.
Key Responsibilities
- Incident Management:
- Respond to and resolve application issues within SLA-defined response and resolution times.
- Investigate, troubleshoot, and resolve reported application problems, including performance degradation and unexpected behavior.
- Escalate unresolved issues to development, DevOps, or vendor support teams as necessary.
- Monitoring and Maintenance:
- Proactively monitor application performance and stability using monitoring tools.
- Perform regular health checks and implement preventive measures to reduce downtime and recurring issues.
- Problem Management:
- Conduct root cause analysis (RCA) for critical incidents and work on long-term solutions.
- Document recurring issues and suggest improvements to prevent them.
- Collaboration:
- Work closely with developers, database administrators, and infrastructure teams to resolve application-related issues.
- Communicate effectively with stakeholders, providing updates on issue resolution and application statuses.
- Change and Release Support:
- Support application deployments, updates, and configuration changes.
- Validate application changes in staging environments before production releases.
- Knowledge Management:
- Maintain and update the knowledge base with troubleshooting guides, procedures, and known issues.
Job Requirements
Required Skills and Qualifications
- Technical Skills:
- Strong knowledge of application troubleshooting and debugging.
- Proficiency in SQL and database management systems (e.g., SQL Server, MongoDB).
- Familiarity with Linux/UNIX and Windows operating systems.
- Experience with monitoring tools like Splunk, AppDynamics, or similar systems.
- Basic knowledge of networking concepts (DNS, firewalls, load balancers).
- Scripting experience (e.g., Shell, Python) is a plus.
- Soft Skills:
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication skills to interact with both technical and non-technical users.
- Ability to prioritize tasks under pressure and manage multiple incidents simultaneously.
- Customer-focused mindset with a commitment to delivering high-quality support.
