ABOUT US
Konecta is a leading innovative global service provider in customer management business process and
digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and
26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full
range of end-to-end customer management solutions – including acquisition, retention, customer
service, technical support, and collection – all based on a sustainable business model. These services are
built on a portfolio of world-class expertise covering customer experience and process management,
digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global
revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms,
energy, banking, mobility, retail, and e-commerce.
We’re looking for results driven Telesales Specialist
As a Telesales Specialist, you will sell products, services, and solutions to clients
through inbound (queue based) Chats. You will be responsible for uncovering
opportunities, selling the benefits of the products and selling against the
competition. You will champion the innovative power of our products by driving sales
with key customers to achieve revenue
and profitability objectives. You will configure,
price, negotiate and quote sales solutions as well as provide, proactive follow-up,
product information and support via Chats. You understand portfolio of award-
winning products and will develop strategies to help new and existing customers find
and implement the best solutions.
Key Responsibilities:
Have knowledge of the IT industry, experience with computer-based programs,
and the ability to learn and present hardware portfolios to customers
Manage end-to-end sales process for up-sell/cross-sell opportunities
Develop and cultivate client relationships with both new and existing customers
while achieving profit and revenue objectives
Ensure that our customers receive the highest level of sales and operational
customer service
Participate in monthly /quarterly business reviews to identify opportunities and
risk of churn and build an appropriate action plan
Ensure that products, services, and solutions recommended to clients will fulfill
their needs
Work within corporate initiatives including weekly forecast and opportunity
management to reach high performance goals
Position Requirements:
1-2 years of successful Inside Sales experience-
Strong relationship, communication and negotiation skills
Must be ambitious, persuasive, proactive, goal-oriented, well-articulated
Good problem-solving skills, excellent organizational and multitasking ability
Experience in a quota carrying sales environment.
