Sales Operations Manager, Cairo, Egypt

Bringing smiles is what we do at TTEC… for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.

What You’ll Do As a Leader

• Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
• Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
• Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
• Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
• Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
• Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers.
• Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
• Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
  
  
  

What You’ll Do As Sales Manager

• Manage Sales pipeline and regular forecasting to meet assigned goals.
• Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
• Develop and continuously improve lead qualification using established criteria and standards.
• Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
• Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
• Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
  
  
  

What You Need To Succeed

• Native or fluent in spoken and written English
• Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
• Success with managing a BPO brick and mortar team.
• Demonstrated ability to be a quick learner.
• Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
• Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
• Willingness to work across shifts for international clients
• Advanced knowledge of Sales Operations, Technology used in Digital sales
• Strong leadership driving Sales, Customer Success and Subscription management.
• Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
• Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
  
  
  

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
  
  
  

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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