Job Description
DXC Technology Egypt is seeking an experienced Microsoft Dynamics 365 Retail Functional Consultant with deep expertise in Point-of-Sale (POS) systems to join our Modern Application Development Group. This team plays a vital role in delivering end-to-end digital transformation projects for our retail clients. As a Retail Consultant, you will lead the implementation and optimization of D365 Commerce and POS solutions, working closely with business stakeholders and technical teams to design customer-centric retail experiences.
Responsibilities
- Lead the implementation and configuration of Microsoft Dynamics 365 Commerce (Retail) modules, including POS (MPOS/CPOS), Store Management, Pricing, Promotions, Loyalty, and eCommerce integration
- Conduct workshops and gather detailed business requirements related to retail operations, store processes, merchandising, and omnichannel sales
- Translate retail business requirements into scalable D365 Retail solutions aligned with best practices and Microsoft standards
- Define business processes, create functional design documents (FDDs), and support solution architecture in collaboration with technical teams
- Drive system testing, UAT, training sessions, go-live, and post-go-live support in retail and POS environments
- Coordinate with technical teams to support POS device setup, extension requirements, and integration with payment gateways or fiscal printers
- Manage retail-specific data entities such as assortments, catalogs, channels, and registers
- Guide customers on hardware recommendations for POS terminals, peripherals (printers, scanners, cash drawers), and offline scenarios
- Act as a subject matter expert for store operations, omnichannel order processing, and retail back-office activities
- Maintain strong client relationships through value-driven consulting, stakeholder engagement, and proactive support
Desired Skills And Qualifications
- 5+ years of hands-on experience in Microsoft Dynamics 365 Retail/Commerce implementations
- Proven experience with POS setup, configuration, and deployment (MPOS/CPOS architecture)
- Strong understanding of retail business processes: pricing, promotions, loyalty, inventory control, store replenishment, and omni-channel sales
- Deep knowledge of Retail HQ, Store Commerce, Hardware Station, and Retail peripherals configuration
- Experience in conducting fit-gap analysis and translating requirements into solution designs
- Familiarity with Commerce Channel Configuration, Retail Workflows, Payment Connectors, and Fraud Protection
- Proficiency in writing FDDs, business process flows, and test cases for retail modules
- Knowledge of integration between D365 Retail and external eCommerce or ERP systems (Finance/Supply Chain)
- Experience working with global retail clients
Nice To Have Skills
- Exposure to Power Platform for retail automation or reporting
- Familiarity with ISVs like LS Retail or Omnichannel extensions
- Experience with D365 eCommerce site builder and storefront configuration
- Basic understanding of X++ or Commerce SDK for POS extension collaboration
Soft Skills
- Excellent communication and presentation skills
- Strong customer engagement and stakeholder management capabilities
- Analytical mindset with attention to process optimization and user experience
- Ability to work independently and collaboratively in a dynamic project environment
- Proactive problem-solver with a client-first attitude
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