51Talk is a leading global online English education platform, connecting learners with professional teachers through interactive one-on-one classes. With a mission to make quality English learning accessible and affordable, 51Talk empowers students worldwide to improve their language skills for education, career, and personal growth.
What You’ll Do:
Contact existing customers to introduce course renewal options and increase conversion rates.
Maintain regular follow-up with customers to understand their learning needs and recommend personalized renewal solutions.
Monitor students’ learning progress and analyze performance data to develop appropriate renewal strategies.
Address customer inquiries, resolve concerns, and ensure high levels of satisfaction throughout the renewal process.
Requirements:
Minimum 1 year of experience in sales, or any related field.
Strong communication and interpersonal skills, with the ability to identify and address customer needs effectively.
Comfortable working in a target-driven environment with a positive, results-oriented mindset.
High level of motivation to meet and exceed sales targets, with a strong focus on performance and commission.
