DETAILS

Job Title: IT Help desk Specialist.

Sector/Business Line: Elsewedy Electric Infrastructure.

Scope: Infrastructure and Environmental Solutions.

Department: IT Dept.

Job Location: Ain Sokhna Elsewedy Electric Factory

Accountabilities:

• Respond to queries either in person or over the phone.
• Train computer users.
• Maintain daily performance of computer systems.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Experience in Ticketing Systems
• Microsoft office Experience
• CCNA, MCSE
• Knowledge in virtualization, San storage, office 365, Endpoints, system center family Preferred.
• Preferred to be Suez residences.

Reporting Line

• IT Manager

• Education Background: BSc in Communication Engineering, Computer Science, or related field.

Gender

• Male

Qualification:

• Minimum 2 years of experience in similar role.
• English language is the must
• High team work skills, Ability to work under pressure.
  

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