About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Front Office position is responsible for providing administrative support to our Alexandria IELTS Test Centre Administrator in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities

Customer Service

Business Acumen

Quality

Operations Management

Client Management

Project Service Enhancement

Test Day Tasks

Required Experience

Relevant work experience relating to administration and business support activities

Fluent in English and Arabic

Strong administrative skills

Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).

Customer focused, with a passion for providing outstanding service.

Ability to proactively identify, analyses and solve problems effectively.

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