Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?EdTech company Crimson Education was founded in 2013 from the idea that through personalized education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.This is a full-time position, based in Dubai, UAE.The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.RoleThe purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:Managing, contacting, and qualifying inbound warm/hot leads to Crimson UAEProviding resources to leads to inform them of opportunities with CrimsonWorking as part of a high performing team to provide the best experience to potential Crimson studentsWhat are the main responsibilities for this role?Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within Crimson’s Client Relations Management (CRM) system SalesforceUpdating the record of these leads and tracking their movements to the next stage of the sales pipeline in SalesforceTrack Crimson events and plan accordingly to reach out to the event leadsSchedule meetings for the leads to meet with Crimson’s Academic Advisors and Country ManagerPlanning and running local events to increase brand awareness for CrimsonEstablish, develop and maintain positive and professional customer interactions and relationships for CrimsonContinuously improving sales techniques, processes and enhancing industry knowledgeEngaging in outreach activities such as presenting at school talks, careers expos, and Crimson seminars when requiredAttending industry events as requiredCollating fortnightly sales reports in an accurate and concise manner for managementWhat skills and experience are required?Proficient in English - Spoken/WrittenExperience in Customer Service, Customer SuccessExperience in university admissions (US & UK as priority) will be preferred but not requiredExcellent communication skillsExcellent organization skillsProfessionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mileExperience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms Why work for Crimson?Flexible working environment, you will be empowered to structure how you workLimitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.$1,000 training budget per year- we love to level up!Psychologist on staffImpressive fireside chats and workshops to help the team continuously level upRadical Candor is a feedback approach we live byWe’re a global player with 28 markets (and growing) across the globe! If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
