Role Summary:
As a Client Experience Executive, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.
Key Responsibilities:
Sales & Consultation:
- Welcome and engage showroom visitors, understanding their needs and preferences.
- Provide detailed product information, demonstrations, and test drive coordination.
- Guide customers through the sales process, including financing and delivery options.
Customer Experience Journey:
- Ensure a smooth and memorable customer journey from entry to post-purchase.
- Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
- Resolve customer concerns promptly and professionally, escalating when necessary.
Showroom Operations:
- Maintain showroom presentation standards
- and ensure all vehicles and materials are display-ready.
- Support inventory management and coordinate with logistics for vehicle availability.
- Assist in organizing showroom events and client engagement activities.
Collaboration & Reporting:
- Work closely with sales, service, and marketing teams to align on customer experience goals.
- Track customer interactions and feedback using CRM tools.
- Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- 1–3 years of experience in automotive sales or customer-facing roles.
- Excellent spoken English
- Strong communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office Suite.
Key Competencies:
- Passion for customer service and relationship building.
- Sales-driven with a consultative approach.
- Detail-oriented and organized.
- Ability to work in a fast-paced, dynamic environment.
