About Us:
We are a fast-growing digital marketing agency focused on delivering exceptional marketing campaigns. We are looking for a proactive Operations Manager who can own client communication, build efficient workflows, and implement sustainable systems and processes to ensure the agency runs smoothly.
Role Overview:
As our Operations Manager, you will be the backbone of the agency. You will manage client communication, coordinate internal teams, build and maintain sustainable systems, and ensure all work is delivered on time and at high quality. This role is ideal for someone who thrives on structure, problem-solving, and helping a business scale.
This is a full-time role, and only candidates who can work 8 hours per day should apply. We also use time tracking software, so reliability and accountability are essential.
Responsibilities:
Client Communication:
- Act as the main point of contact for clients.
- Handle routine updates, approvals, and feedback.
- Must speak English fluently with a strong accent. If you are not confident in spoken English, please do not apply.
Project & Workflow Management:
- Track all tasks, deadlines, and deliverables.
- Ensure projects progress smoothly and deadlines are met.
- Coordinate between internal teams.
Systems & Process Oversight:
- Create, implement, and maintain sustainable SOPs and workflows for all internal processes.
- Identify bottlenecks and improve workflow efficiency.
- Document processes to enable scalability and long-term sustainability.
Quality Control & Reporting:
- Review deliverables for quality and client alignment.
- Prepare weekly updates on project progress, team performance, and client satisfaction.
Team Coordination:
- Make sure team members know their responsibilities and deadlines.
- Resolve issues or conflicts proactively.
- Foster smooth collaboration across departments.
Requirements:
- Proven experience in project management, operations, or account management in a digital agency or similar environment.
- Experience building sustainable systems and processes that can scale with the business.
- Fluent English with a strong accent—excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently, prioritize, and solve problems proactively.
- Experience with tools like Trello, Asana, ClickUp, Slack, Google Workspace, or similar.
- Remote work experience is a plus.
- Must be able to work 8 hours/day and use time tracking software reliably.
Why Join Us:
- Work fully remote with flexible hours.
- Bonus structures and growth opportunities.
- Play a key role in scaling a profitable agency.
- Opportunity to implement your own systems and processes.
- Be part of a high-performing, agile team.
