Company Description
RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management services across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Delivering from some of the most competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology and innovative strategies.
Role Description
This is a full-time on-site role for a Customer Service Representative B1 located in Qesm El Maadi. The Customer Service Representative B1 will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, and delivering an excellent customer experience. Day-to-day tasks include managing incoming calls, addressing customer concerns, and providing timely solutions to customer issues.
Qualifications
- Customer Service Representatives and Customer Service skills
- Customer Support and Customer Satisfaction knowledge
- Ability to enhance Customer Experience
- Excellent communication and problem-solving skills
- Ability to work on-site in Qesm El Maadi
- Previous experience in a customer service role is a plus
- B1+ English level
Bachelor’s degree
