Please ensure that your CV includes your educational background/ Residence Area
Key Responsibilities
- Perform all cash transactions, cash deposits & withdrawals in EGP and Foreign Currency.
- Receive and process cheque deposits/withdrawals from customers.
- Check the validity of clients’ identity by reviewing the customers' national IDs, passports or military cards in order to make sure that it is valid.
- Verify customers’ signatures within limit and obtain proper verification for over limit.
- Endorse Cheque Deposits (Clearing / Collection).
- Review returned cheques from Clearing Center, and follow up on delivery to concerned customer.
- Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
- Handle customer inquiries/ issues & escalating complaints to Branch Operations Officer.
- Coordinate the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
- Archive daily transactions in addition to preparing cash reports.
- Execute on “ADIB Remit” the incoming transfers through exchange companies.
- Spot any potential selling opportunity and refer it to concerned parties.
- Comply with all relevant CBE regulations, AML regulations and internal ADIB policies as per set limits and given signature authority in order to maintain ADIB sound legal position and mitigate any potential risks.
- Execute UAT testing and review the results to ensure correct implementation.
- Investigate to solve received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.
- And any other assigned Tasks.
Minimum Qualifications
Minimum Experience:
- Teller: 0-2 years of Relevant experience.
Job-Specific Knowledge & Skills:
- Preferred previous internship experience/ university activities.
- Very good command of MS Word & MS Excel.
Personal Skills
- Self-motivation.
- Communication.
