What is the job about?
Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintain and improve the organization´s Customer relationship.
Your main responsibilities:
- Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
- Follow up on Customer interactions within set SLA.
- Process special orders and inquiries in coordination with the suppliers.
- Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
- Identify business opportunities and handover to external sales
- Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
- Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
- Support with ad hoc tasks defined by leadership
Your Background:
Associate’s or Bachelor degree of Mechanical/Electrical Engineering (for Back office) or equivalent work experience (minimum of 3-5 years)
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Familiarity with MS Office applications.
- Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
Excellent written and spoken English
Do you want to learn more?
This position is based out of Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people
We look forward to hearing from you.
