Customer Support Specialist (Riyadh)
Job Details Experience Needed: Not Specified Career Level: Entry Level (Junior Level / Fresh Grad)...
الملخص الوظيفي
Job Details
Skills And Tools:
Job Description
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and
only for approved expenses.About the role:The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.Key Responsibilities:Respond to customer inquiries regarding technical issues and product functionality viavarious channels (phone, email, chat).Diagnose and resolve technical problems related to SiFi's platform and services.Provide step-by-step guidance to customers on using product features andtroubleshooting common issues.Document all customer interactions and technical solutions accurately in the supportknowledge base and
CRM system.Escalate complex technical issues to the engineering or product teams as needed.Follow up with customers to ensure their technical issues have been resolved and theyare satisfied.Contribute to the creation and maintenance of support documentation and knowledgebase articles.Identify and report recurring technical issues and provide feedback to the product team.Stay up-to-date with SiFi's product updates and technical specifications.Provide excellent customer service and maintain a professional demeanor.Basic Qualifications:Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)or equivalent experience.Proven experience (1+ year) in a technical support role, preferably in the software orFinTech industry.Strong technical aptitude and problem-solving skills.Excellent verbal and written communication skills in English and Arabic (preferred).Familiarity with troubleshooting software and web applications.Good understanding of basic networking concepts.
للتقديم الان
