Company Description

Alorica is passionate about creating customers for life by designing experiences that elevate your brand. As a full-service CX partner, we blend proven performance, industry-leading expertise, and the right technology to deliver real results and limitless possibilities. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. We pioneer customer experiences by challenging convention, being relentless in delivering results

, and staying true to our values of integrity and authenticity.

 Role Description

This is a full-time on-site role for a Customer Service Agent located in Sheikh Zayed City. The Customer Service Agent will be responsible for handling customer inquiries, providing exceptional customer support, ensuring high levels of customer satisfaction, and enhancing the overall customer experience. Daily tasks will include addressing customer

concerns, resolving issues, and maintaining a positive relationship with customers.

 Qualifications

Strong skills in Customer Service, Customer Support, and Customer Satisfaction

Ability to enhance Customer Experience and maintain high levels of Customer Engagement

Excellent communication and interpersonal skills

Ability to work on-site in Sheikh Zayed City

Proven problem-solving skills and ability to handle challenging situations

High school diploma or equivalent; a degree in a related field is a plus

Previous experience in a customer service role is preferred

 • upselling skills

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