performance and low early attrition.Drive HR Operations & Compliance:Oversee all HR processes — contracts, payroll coordination, attendance, and visa management.Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations.Build efficient, automated workflows for documentation, reporting, and HR analytics.Employee Engagement & Retention:Design and execute engagement programs tailored to large-scale frontline teams.Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups.Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long-term retention.Performance & Development:Support the rollout of performance frameworks that enable fair, data-backed evaluations.Coach supervisors and team leads on managing and developing their teams effectively.Build early talent development pathways to promote strong performers into leadership roles.Employee Relations & Risk Management:Act as the main HR point of contact for grievances, escalations, and disciplinary cases.Ensure consistent enforcement of company policies while maintaining trust and transparency.Proactively identify risk areas and implement preventive HR measures.Collaboration & Leadership Partnership:Serve as a trusted partner to CX operations, providing strategic advice and people insights.Collaborate cross-functionally with Finance, TA, and Regional HR to align on policies and workforce planning.Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks.Skills, Knowledge & ExpertiseDeep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).Proven experience in scaling HR operations from early-stage setup to large-scale delivery.Strong operational and analytical mindset — data-driven, structured, and execution-focused.Empathetic yet firm leader, able to maintain discipline and motivate teams through high-growth cycles.Fluent in Arabic and English, with strong communication and stakeholder management skills.Job BenefitsWhat you can expectOwnership & Impact: A working environment that gives you autonomy and responsibility from day one.Culture: Collaborative, inclusive, and driven environment where your voice matters.Flexibility: Enjoy flexible working hours designed to optimize productivity and balance.Growth: Participate in the company’s employee stock options program and shape your career trajectory.Support: Comprehensive health insurance, generous PTO and a Flexible Benefits budget to meet your personal needs.We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).If this sounds exciting to you, we’d love to hear from you!
