Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:26000 To 32000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceCustomer CareCustomer SupportCustomer SatisfactionemailsFast Typing

Job Description

Customer Support Specialist
 

Horizons, a sister company of a top-notch

US dental clinic, is seeking confident and assertive Customer Service agents for our call center office.

• Respond to customer queries in a timely and accurate way, via phone, email, or Video calls.
• Identify customer needs and help customers use specific features.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues

• are resolved.

Job Requirements

 

• You will be working from 3:00 pm to 12:00 am in our Nasr City, Cairo office
• Providing exceptional support to our clients via phone, email, social media, and video calls.
• Fixed two days off on Saturdays and Sundays.
• Respond to customer queries in a timely and accurate way via phone or email.
• Identify customer needs and help customers use specific features
• Fluency in English.
• Ability to work in teams.
• Writing Emails.

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