Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:38000 To 40000 EGP Per Month

Job Categories:

• Customer Service/Support
• Training/Instructor

Skills And Tools:

Training deliveryFrench language fluencyPresentation skillsProduct knowledgeCoaching and feedback

Job Description

• Design and deliver engaging training sessions in French for new hires and existing employees focused on customer service, technical support, and sales.
• Develop and update training materials, manuals, and resources to ensure alignment with company standards and client requirements.
• Assess trainees’ language proficiency and communication skills through evaluations, role-plays, and feedback sessions.
• Monitor and report on training effectiveness, identifying areas for improvement and implementing enhancements as needed.
• Collaborate with operations and quality teams to ensure training content addresses real-world scenarios and business objectives.
• Provide ongoing coaching and support to employees to reinforce learning and drive continuous improvement.
• Facilitate workshops on soft skills, product knowledge, and customer engagement strategies in French.
• Stay current with industry trends, best practices, and technological advancements relevant to customer experience training.
• Maintain accurate training records, attendance, and progress reports for compliance and performance tracking.
• Support the onboarding process for French-speaking employees, ensuring a smooth transition into their roles.

Job Requirements

• 1-2 years of experience in training, teaching, or coaching, preferably in a customer service or contact center environment.
• Fluency in French and English, with excellent verbal and written communication skills in both languages.
• Strong presentation and facilitation skills, with the ability to engage diverse audiences.
• Demonstrated ability to develop and adapt training materials for various learning styles.
• Experience using e-learning platforms, virtual training tools, or classroom technology.
• Ability to assess learning outcomes and provide constructive feedback to trainees.
• Strong organizational and time management skills, with attention to detail.
• Collaborative mindset and ability to work effectively with cross-functional teams.
• Adaptability to changing priorities and fast-paced environments.
• Commitment to delivering high-quality training aligned with business goals.
  
  
  IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.  By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.

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