Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.
About The Job
The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands-on leadership to build a high-performing regional operation that delivers measurable value to clients, patients, and teammates.
Essential Duties & Responsibilities
Market Leadership & Full P&L Ownership
- Own full P&L responsibility for the region, including labor, supplies, and expense management.
- Drive performance against budget while maximizing impact for patients and clients.
Operational Discipline & Excellence
- Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews.
- Drives achievement of patient, client, and teammate satisfaction goals.
- Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
- Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
- Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
- Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.
Teammate Leadership & Engagement
- Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
- Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
- Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team.
- Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
- Collaborates with onboarding team to ensure seamless startup of new centers in market.
- Completes annual performance reviews for all direct reports.
- Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
- Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
- Foster a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.
Commercial Growth & Enterprise Collaboration
- Drive visit volume, engagement, and participation rates across the region.
- Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
- Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.
QUALIFICATIONS: Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
- Proven leadership experience developing and building teams
- Demonstrated full P&L responsibility for a large business unit or division.
- Expertise in building and leading high-performing teams across clinical, operational, and business functions.
- Passion for patient-centered care and teammate engagement.
- Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
- Strong financial acumen, strategic thinking, and business judgment.
- Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
- Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
Candidates for this position must reside in one of the following locations:
Florida
North Carolina
South Carolina
Tennessee
Georgia
Alabama
Mississippi
DESIRED ATTRIBUTES
Ownership Mindset — Approaches the market as their business, accountable for outcomes. Operational Excellence — Executes with rigor, urgency, and results-orientation.
Teammate First Leadership — Builds trust, develops talent, and creates high-performing teams. Change Leadership – Navigates ambiguity, leads transformation, and scales what works.
People Centric Thinking – Prioritizes relationships and service excellence in every interaction.
Pay Range: $110,000 - $175,000/yr
The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
