ompany Description
At Alorica, we are passionate about creating customers for life by designing experiences that elevate your brand. As a full-service CX partner, we blend proven performance and industry-leading expertise with the right technology to deliver real results and limitless possibilities. We pioneer customer experiences, challenge convention, and are relentless in delivering results. Our global team of 100,000 professionals across 17 countries serves 250+ brands in 75+ languages, always staying true to our values of integrity and authenticity. Are you ready to join a team that’s curious, creative, connected, and committed? Visit our careers page at alorica.com/careers.
Role Description
This is an on-site full-time role for an Airline Customer Service representative located in El Sheikh Zuweid. The Airline Customer Service representative will handle customer inquiries, assist with booking and ticketing, resolve complaints, and provide information regarding flight schedules and airline policies. The role requires interacting with customers in a professional and courteous manner, ensuring their travel experience is seamless and enjoyable.
Qualifications
- Customer service and complaint resolution skills
- Experience in booking, ticketing, and providing information on flight schedules and airline policies
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution skills
- Ability to work effectively in a fast-paced environment
- Fluency in multiple languages is a plus
- Previous experience in the airline or travel industry is a plus
