Customer Service - Medical Vacancies - English & Multilingual
Job Description
Start your career today as a Medical - Customer Service Representative at Concentrix!
Advisor I, Medical position will deliver high-touch customer care to patients/clients seeking medical advice and support relying on knowledgebase and expertiese to deliver solutions.
In this role, you will be:
- The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through their inquires with patience and a smile.
- A problem-solver extraordinaire.
- A Medical knowledge bank, offering expert advice on products and medical services
- A brand ambassador, building lasting relationships with customers and turning them into lifelong loyal enthusiasts. Exceed expectations and make every interaction a delight.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
- Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Maintain basic knowledge of client products and/or services.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document, and retrieve information in the call tracking database.
Candidate Profile
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
- Ability to fluently communicate in the required language of support, both written and verbally.
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
- Basic computer navigation skills and PC Knowledge.
- Ability to work as a team member, as well as independently.
- Dependable with proficient attention to detail.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Able to rotate shifts, as needed.
- Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
- Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
- Proficient in travel booking platforms and industry software.
- A passionate traveler with a thirst for exploring new destinations and cultures.
Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a tea
