Are you a people-first leader with a passion for operational excellence and team development?
We’re looking for an Operations Supervisor to join our growing NEXfamily and lead a group of talented Team Leaders in delivering outstanding customer experiences for our global clients.
Key Responsibilities
• Lead, coach, and inspire Team Leaders to drive performance, engagement, and accountability.
• Oversee daily operations across multiple contact center teams, ensuring adherence to KPIs and SLAs.
• Monitor client satisfaction, identify process gaps, and implement continuous improvement initiatives.
;• Collaborate with QA, WFM, and Training to enhance efficiency and service quality.
• Prepare weekly and monthly performance reports and present insights to senior management.
• Manage offshore accounts and ensure smooth coordination with international clients.
🔹 Requirements
• Minimum 4+ years of experience in contact center leadership, with at least 2 year as a Supervisor or equivalent role.
• Proven experience managing offshore or international accounts is a MUST
• Strong analytical, communication, and leadership skills.
• Excellent command of English (spoken and written).
• A passion for developing people and creating a culture of excellence.
