Company Description

Power Lube (SHUBRA EL KHEIMA) is an authorized distributor of ExxonMobil products in Egypt with over 34 years of experience in distributing engine and industrial lubricants. We offer a full range of high-performance Mobil lubricants and technical services for automotive, agricultural, industrial, marine, and grease applications. At Power Lube, we aim to deliver premium products and exceptional consumer satisfaction that directly impacts productivity.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will be responsible for handling customer support calls, ensuring customer satisfaction, following phone etiquette, providing exceptional customer service, and ensuring a great customer experience. The Customer Service Specialist will also be responsible for providing customer resolutions and performing other customer service tasks as required.

Qualifications

• Customer support, customer satisfaction, and customer experience skills
• Excellent phone etiquette and strong communication skills
• Ability to handle customer inquiries and resolve

• complaints professionally
• Experience in the lubricants or automotive industry is a plus
• Fluent in Arabic and English, Both spoken and written.
• Bachelor's degree in business administration or a related field

Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Flowing up with customers before selling and after selling.
• Providing our services to the customers according to their needs and wants to ensure customer safety and satisfaction
• Keeping customers updated on the latest products in order to increase sales.
• Expanding the customer base by up selling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.

Job Location:

Plot NO.4 , Block 231 area B - C , Obour City.

Working Hours

• 9:00am – 5:00pm

Interested candidates, kindly send your updated CV to

[email protected]

and mention the job title in the subject line of your email

For more information please contact us 01212031114

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