Department: Collection
Location: Egypt
Description
About the Role
We’re on the lookout for a Collections Specialist to join our growing Risk & Collections team in the UAE. If you’re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.
Key Responsibilities
Key ResponsibilitiesAccount Management
- Manage delinquent accounts based on segmentation and performance data.
- Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.
- Maintain strong governance and control frameworks to
Customer Dispute Resolution
- Track and resolve customer disputes related to payments or services.
- Collaborate with internal teams for timely, fair, and customer-centric solutions.
Customer Communication
- Ensure effective and professional communication to maximize recoveries while preserving the customer experience.
- Handle customer interactions across various digital channels.
Skills, Knowledge & Expertise
Requirements
- 2–3 years of collections or recovery experience, preferably in digital banking or fintech.
- Strong knowledge of UAE regulations and debt collection best practices.
- Experience with collection agencies, digital tools, and performance reporting.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to balance empathy with commercial impact in customer conversations.
