Job Description Provide Level 2 support for application incidents, working closely with customer support and engineering teams to ensure timely resolution. Monitor system performance and application health using tools like Prometheus, Grafana, Datadog, or similar. Perform root cause analysis and post-incident reviews to improve system reliability. Work with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability. Develop and maintain support documentation, runbooks, and knowledge base articles. Participate in an on-call rotation and help reduce operational toil through automation and tooling. Collaborate with cross-functional teams to improve overall system reliability, performance, and security. Job Requirements Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 1–3 years of experience in software engineering, systems administration, DevOps, or site reliability engineering. Familiarity with Linux-based systems and scripting languages (e.g., Bash, Go). Basic understanding of monitoring and alerting concepts. Strong troubleshooting and analytical skills. Good communication skills and ability to collaborate across teams

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