Job Details

Experience Needed:Not Specified

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential, Social & Medical Insurance + Transportation

Job Categories:

• Business Development
• Customer Service/Support
• Sales/Retail

Skills And Tools:

Call CenterCall center agentCustomerCustomer CareCustomer SupportCustomer ServiceEnglishServiceSupportSkillsSupport agentClient SupportSupport ServicesTelecommunicationTelecom

Multilingual CommunicationCustomer Relationship Management (CRM)Problem SolvingTechnical SupportTime ManagementAttention to DetailWritten and Verbal CommunicationAdaptabilityTechnical TroubleshootingCRM SoftwareTeam CollaborationDocumentation

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Job Description

Summary:

• An ideal Customer Support Advisor manages the workflow among concerned departments in order to respond to client's inquiries as well as provide them with standardized

• and high-quality service in a timely manner

Responsibilities:

• Answer inbound calls and manage workflow between departments
• Answer clients' inquiries and help them use the company’s services
• Make outbound calls with clients to follow up on service delivery
• Overlook production processes and services provided by the company

Job Conditions:

• Working location: Maadi
• Working days: Monday to Friday, Saturdays and Sundays are fixed off days

Job Requirements

• (Spanish / French / Italian / German) Fluency is a MUST.
• Very good command of English.
• Graduates & Under graduates can apply.
• Previous experience as a Customer support agent, Call Center agent is a plus.
• Can work in offshore time zone and Shifts.

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