Company Description

VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.

Role Description

This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for

providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.

Qualifications

Customer Support and Customer Service skills

Customer Satisfaction and Customer Experience skills

Phone Etiquette

Excellent communication and interpersonal skills

Ability to multitask and handle challenging situations

Experience in a customer service role is a plus

Fluency in English ( B2+ - C1 )

Night and overnight shifts

Location: Citystars Mall, Nasr city, Cairo

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