As a Customer Service Representative, you will serve as a key point of contact for both guests and property owners. Your main responsibility will be to resolve issues in a timely, professional, and empathetic manner, helping us maintain strong relationships and high satisfaction levels. You’ll also support the team with general administrative tasks and assist in the smooth day-to-day operations of our property management office.

Key Responsibilities:

• Respond to and resolve guest and owner inquiries via phone, email, and messaging platforms
• Manage incoming calls using RingCentral, ensuring a prompt and professional response every time
• Provide support during guest stays by troubleshooting and escalating issues as needed
• Communicate with property owners regarding updates, concerns, or service needs
• Assist with various administrative projects as assigned by management
• Maintain accurate records of guest and owner interactions in company systems
• Collaborate with internal departments to ensure smooth guest and owner experiences
• Learn and effectively use our Streamline PMS and Owner Acquisition CRM (training provided)

Requirements:

• Proven experience in a customer service or call center role, preferably in hospitality or property management
• Confident handling a high volume of calls and resolving issues with professionalism and empathy
• Experience using RingCentral or similar VoIP phone systems
• Strong verbal and written communication skills
• Comfortable working independently and managing multiple tasks
• Tech-savvy and eager to learn new software systems (Streamline and CRM training provided)
• Detail-oriented with strong organizational skills
• Positive attitude and a team-oriented mindset

Preferred Qualifications:

• Experience in short-term rental or vacation rental management
• Familiarity with property management software (especially Streamline)
• Bilingual abilities are a plus

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