• Interact with Breadfast customers over the system, phone, and email messages
• Determine customer needs and provide appropriate solutions
• Empathize with and prioritize customer needs
• Respond to customer inquiries on Breadfast social media channels
• Review customers’ feedback and order reviews daily and resolve any issues promptly.
• Periodically test Breadfast website

• and mobile app and provide feedback
• Document interactions with customers in the CRM system.

Job Requirements

• Ability to communicate correctly and clearly with customers
• Excellent documentation skills, documenting interactions with customers in the CRM system
• Good comprehension skills, ability to clearly understand and state the issues customers present
• Good

• composition skills, ability to compose a grammatically correct, concise, and accurate written response
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal & conflict resolution, and negotiating skills
• Ability to determine customer needs and provide an appropriate solution
• Effective problem-solving skills: ability to approach problems logically
• Strong handling skills
• Action, detail-oriented, and self-disciplined
• V. Good spoken and written communication skills using both Arabic and English are a must