Job Title: Customer Support Agent
Location: Nasr City
Job Type: full time on site 10 -6 two days OFF
Department: Customer SupportJob Summary
We are seeking a friendly and solution-oriented Customer Support Agent to serve as the first point of contact for our customers. You will assist customers via chat, email, and phone, addressing inquiries, troubleshooting issues, and ensuring a seamless support experience. Your ability to communicate clearly, resolve problems efficiently, and maintain a positive attitude will be key to success in this role.Key Responsibilities
Serve as the primary contact for customer inquiries via chat, email, and phone.
Provide accurate product information, troubleshoot issues, and guide customers through resolutions.
Log all customer interactions in the CRM system, ensuring detailed and accurate records.
Open, track, and escalate support tickets as needed to ensure timely resolution.
Follow up with customers to confirm issue resolution and maintain satisfaction.
Maintain a professional, friendly, and empathetic tone in all communications.
Collaborate with product, tech, and sales teams to relay customer feedback and resolve complex cases.
Uphold company policies while ensuring a positive customer experience.
Required Skills & Qualifications
Excellent written and verbal communication skills.
Strong problem-solving abilities with a customer-centric approach.
Basic technical proficiency and familiarity with CRM systems (e.g., Zendesk, Salesforce, HubSpot).
Ability to multitask and manage time effectively in a fast-paced environment.
Patience, empathy, and a willingness to help customers with varying levels of expertise.
Prior experience in customer support or a related role is a plus.
