Company Description
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management solutions, serving global clients across multiple industries. Since 2001, RAYA CX has been the trusted partner for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging advanced technology, highly skilled talent, and continuous innovation, we deliver seamless business process outsourcing and customer experience solutions.
Role Description
We are hiring Mechanical Engineering Call Center Agents (Fluent English Speakers) for a full-time, on-site role supporting a leading global automotive company. The role is based in October Motamiz, Cairo, Egypt, with transportation provided.
As a Call Center Agent, you will:
- Handle technical and customer inquiries related to automotive products and services.
- Provide accurate and professional support to international customers.
- Deliver excellent customer service through effective communication and problem-solving.
- Collaborate with internal teams to ensure service excellence.
- Work in a morning shift schedule with rotational days off.
- Qualifications Mechanical Engineering background (mandatory).
- Fluent English (C1 level) — excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Passion for the automotive field and innovation.
- Presentable and professional demeanor.
- Fresh graduates are welcome to apply.
- Previous customer service or technical support experience is a plus.
- Offer Salary: EGP 40,000 Gross
- Shift: Morning shift (Transportation Provided)
- Location: October Motamiz, Cairo
- Schedule: Rotational days off
- Training: Paid training included
- Career Growth: Experience letter and growth opportunities after 1 year
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