Company Description
Techroute66 is a UK-based company specializing in dealership-level diagnostic and coding software for car brands like Jaguar Land Rover, BMW, VAG, and Mercedes. We offer a comprehensive range of software solutions and original hardware tools designed to meet the specific needs of our customers, including professional mechanics, DIY enthusiasts, and car dealership owners. Our team of experienced technicians is dedicated to providing exceptional customer support and clear instructions to ensure ease and confidence in using our products. Techroute66 is committed to providing the highest quality software and hardware solutions sourced directly from the manufacturers, with regular updates to ensure access to the latest features and functionality.
Role Description
This is a full-time on-site role for a Customer Service Agent located in Cairo, Egypt. The Customer Service Agent will provide exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries via phone and email, troubleshooting software and hardware problems, providing product information, and assisting with software installation and activation services.
Qualifications
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting skills
- Knowledge of diagnostic and coding software, and hardware tools
- Ability to provide clear instructions and support to customers
- Experience in customer service
- Ability to work independently and as part of a team
- Proficiency in English (both written and spoken)
- Additional language skills are a plus
- Previous experience in the automotive industry is beneficial
